AI-powered incident management: Risk analysis and remediation | By The Digital Insider

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Unlock smarter, faster, and more scalable incident management.

IT teams are under increasing pressure to detect, investigate, and resolve incidents faster than ever. But with siloed data, manual processes, and escalating complexity, teams struggle to keep up, leading to slow resolutions, poor customer experiences, and costly downtime.

Join us and BigPanda where we'll explore how AI is transforming incident management to accelerate investigations, surface relevant insights, and dynamically scale workflows.





Why attend?

🚨 Siloed data and institutional knowledge make it hard to get a complete picture of incidents.

📉 L1 NOC and service desk teams lack context, leading to unnecessary escalations and slow response times.

🔄 Manual processes and poor communication create inefficiencies, massive bridge calls, and poor documentation.

By attending, you’ll learn how organizations are saving an average of 30 minutes per task during incident investigations.

What you'll walk away with:

We’ll walk you through real-world use cases and practical strategies to optimize ITSM workflows using AI. You’ll discover how to:

✅ Augment team knowledge – Equip responders with AI-driven insights, including impact assessment, priority scoring, and change risk analysis, so they can resolve incidents faster and more effectively.

✅ Streamline incident processes – Reduce manual, broken workflows by ensuring the right teams are engaged at the right time, improving internal communication and collaboration.

✅ Prevent future incidents – Analyze operational and ITSM data to detect recurring issues, measure gaps, and implement proactive fixes before they escalate.

Hosted by:

Katie Petrillo
Senior Director, Product Marketing at BigPanda

As the senior director of product marketing, Katie is an experienced go-to-market leader with a deep understanding of IT Operations, Incident Management, and Cybersecurity markets and buyers. At BigPanda, Katie leads a team of product marketers, and uses customer and market insights to tell compelling stories for customers, prospects, and internal audiences.

Travis Carlson
Senior Product Manager - AI Products at BigPanda

Travis Carlson leads product management for AI Products at BigPanda and is known for his ability to quickly study, thoroughly understand, and think critically about extraordinarily complex systems. He's doing this at BigPanda as he drives the GTM development and release of BigPanda's generative AI technology, Biggy AI. He's previously developed products at Cisco and VMware, and has an MBA from MIT.


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Published on The Digital Insider at https://is.gd/tFPXMU.

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